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Florasay customer service is available 7/24. For orders to be delivered within the same day, order deadline is by 10am. While during high volume holidays, like Mother’s Day or Valentines day, please arrange orders 48hours ahead to make sure the delivery .

You may checkout directly online,

or contact us via Wechat/Whatsapp:(+86-18603045196)

or send us an email via orders@florasay.store

Yes, change order information is supported , however we have to be informed at least 24hours before the delivery time.

        We understand that choosing the perfect present requires thought and care. To ensure everything goes smoothly for you and our team who prepares your order, we kindly ask that you double-check your details before confirming. A order cancellation is not encouraged here at Florasay but except if there’s ever an issue on our end. If you would like a cancellation, pls proceed at least 48 hours before the delivery time, otherwise, the cancellation is not supported.

Various payment methods is supported, like Visa, MasterCard, American Express, Apple Pay, Google Pay ，Stripe，PayPal ,WeChat pay，Alipay and other secure international payment methods

All transactions are encrypted and protected, and your payment information will not be stored by Florasay

The amount you pay is generally VAT included, unless otherwise stated. VAT charge is based on the Shipping To Address.

Currently, our delivery service area is mainly in China，all across the country, Delivery can also be made to certain areas of countries like the USA, the UK, Germany，Japan，Malaysia，Switzerland  and Australia . We will try to meet your delivery needs to more areas as our business grows.

Orders will be delivered on the requested date by you or the recipient, but a specific time slots is not guaranteed, we will ensure that your bouquet is delivered when it is in its best condition, no later than 8pm.

     We will contact the recipient one day before the delivery time, to make sure your order can be fulfilled ,unless that you don’t want us to tell the surprise before hand. We will follow the recipient’s instructions on delivery time and location if they make any. The order shall be deemed completed upon delivery to the designated location.

Delivery may be delayed if customer confirmation is required to resolve execution issues.

Pls read our Refund&Return Policy

As soon as your refund is confirmed, we’ll process it within 3-5 days. The money will go straight back to the account you used to pay

Due to the seasonal nature of flowers, substitutions with comparable products made to ensure availability shall not be considered a discrepancy or quality issue in the product. Therefore, the refund is not supported.