Effective Date: April 24th,2026

Welcome to https://florasay.store (the “Website”), operated by Hong Kong Happythings Technology Co., Ltd (“we”, “us”, or “our”), a company registered at Room1508,15/F, Grand Plaza Office Tower 2, 625 Nathan Road, Mong Kok, Kowloon, Hong Kong. These Terms of Use (the “Terms”) govern your access to and use of the Website, including all services, features, content, and products offered through the Website (collectively, the “Services”), as well as any orders you place for cross-border flower delivery (the “Orders”).

By accessing or using the Website, creating an account, or placing an Order, you (“you” or “User”) acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy (incorporated herein by reference) and any additional terms and conditions that may apply to specific Services or Orders. If you do not agree to these Terms, you must not access or use the Website or our Services.

1. Acceptance of Terms

1.1 These Terms constitute a legally binding agreement between you and us. Your use of the Website or Services confirms your acceptance of these Terms, which may be updated by us from time to time. We will notify you of any material changes by posting the updated Terms on the Website, with the effective date indicated at the top. Your continued use of the Website or Services after the effective date of the updated Terms constitutes your acceptance of the changes.

1.2 You represent and warrant that you are at least 18 years of age (or the legal age of majority in your jurisdiction) and have the legal capacity to enter into these Terms. If you are using the Services on behalf of a business or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. User Accounts

2.1 To access certain features of the Website (such as placing Orders, tracking deliveries, or saving favorite products), you may need to create a user account (“Account”). You agree to provide accurate, complete, and up-to-date information when creating your Account, including your full name, contact details, and payment information.

2.2 You are solely responsible for maintaining the confidentiality of your Account credentials (username, password, and any other security information) and for all activities conducted under your Account. You agree to notify us immediately of any unauthorized access to or use of your Account. We shall not be liable for any loss or damage arising from your failure to comply with this obligation.

2.3 We reserve the right to suspend, terminate, or restrict your Account at any time, without prior notice, if we suspect any unauthorized use, fraud, violation of these Terms, or other conduct that we deem inappropriate.

3. Services and Orders

3.1 We offer cross-border flower delivery services to specified countries and regions (the “Service Areas”), as listed on the Website. We reserve the right to modify the Service Areas at any time, and we are not liable for any inability to deliver to locations outside the current Service Areas.

3.2 Your submission of an Order through the Website constitutes an offer to purchase our cross-border flower delivery Services and related products, and does not constitute a binding contract between you and us. A binding contract shall only be formed when we issue a written confirmation of the Order (which may include email, Account notification, or other electronic means) to you. We reserve the right in our sole discretion to accept or reject any Order you submit, without providing a reason, including but not limited to cases of insufficient stock, non-compliance with import regulations, or payment issues. If we reject your Order, any payment you have made will be fully refunded within a reasonable time frame.

When placing an Order, you agree to provide accurate and complete delivery information, including the recipient’s full name, address, contact number, and any special instructions (e.g., delivery time preferences). We shall not be liable for delays, non-delivery, or misdelivery caused by incorrect or incomplete delivery information provided by you.

3.3 All flower arrangements, bouquets, and additional products (e.g., vases, cards) displayed on the Website are subject to availability. We reserve the right to substitute flowers or products of equal or greater value if the requested items are unavailable, without prior notice，as flowers are seasonal products which may not be fullfil at any time of a year. We will make reasonable efforts to maintain the original style, color scheme, and overall aesthetic of the ordered arrangement.

3.4 Delivery times are estimates only and are subject to change due to factors beyond our control, including but not limited to customs clearance delays, weather conditions, transportation disruptions, and local delivery restrictions. We will make reasonable efforts to deliver Orders on the requested date, but we do not guarantee delivery times, and we shall not be liable for any damages arising from delayed delivery, except as explicitly provided in these Terms.

3.5 Flowers are perishable goods. We take all reasonable measures to ensure that flowers are fresh and in good condition at the time of delivery, including using appropriate packaging and selecting reliable logistics partners. However, we shall not be liable for any deterioration of flowers after delivery, as this is beyond our control.

3.6 Website Service Availability and Interruptions. We shall use reasonable efforts to ensure the Website and Services are available and functional, but we do not guarantee uninterrupted, error-free, or continuous access to the Website or Services. We may suspend or interrupt the Website or Services temporarily for planned maintenance (which we will notify you of at least 7 days in advance via website announcement or your registered contact information), or due to unforeseen circumstances including but not limited to server failures, network disruptions, natural disasters, force majeure (e.g., earthquakes, floods, wars), third-party service outages, or the need to address illegal or non-compliant activities. We shall not be liable for any direct or indirect damages arising from such suspensions or interruptions, except where such damages are caused by our intentional misconduct or gross negligence. In such cases, our liability shall be limited to reasonable compensation (e.g., order delivery extension, small-value coupons) and shall not include any consequential damages.

3.7 Import Compliance and Prohibited Items. You warrant and represent that the flowers and any additional products (e.g., cards, small gifts) you order comply with the import regulations, quarantine, and inspection requirements of the destination country or region. You shall not order or request delivery of any prohibited items, including but not limited to protected plant species, flammable or explosive materials, illegal gifts, or items that violate the destination country’s laws or regulations. If your order is detained, seized, or penalized by customs due to non-compliance with import regulations or inclusion of prohibited items, you shall bear all responsibilities and costs (including but not limited to customs fines, order losses, and our associated expenses). We shall not be liable for any delays, non-delivery, or damages arising from changes to the destination country’s import, quarantine, or inspection policies.

3.8 Website Content Disclaimer. The flower images, descriptions, and other content displayed on the Website are for reference only. Minor differences in flower bloom period, color shade, or arrangement details due to the natural characteristics of flowers shall not be deemed a breach of these Terms. Any third-party recommendations, popular science content (e.g., flower care knowledge) displayed on the Website are for reference only, and we do not guarantee their accuracy, completeness, or applicability. We shall not be liable for any losses arising from your misunderstanding or reliance on such content, including but not limited to losses caused by discrepancies between the actual flower products and the displayed content due to natural characteristics.

3.9 Allergy Disclaimer. Flowers and their pollen may cause allergic reactions in some individuals. You and the recipient are solely responsible for being aware of any known allergies to flowers, pollen, or related materials. You agree to advise us at the time of placing an Order if you or the recipient has any allergies to specific types of flowers, and we will make reasonable efforts to accommodate such requests where possible. If you fail to provide such information, or if an allergic reaction occurs due to unknown allergies or sensitivity, we shall not be liable for any damages, injuries, or losses arising from such allergic reactions, to the maximum extent permitted by applicable law. Nothing in this section shall exclude or limit our liability for death or personal injury caused by our negligence..

4. Pricing and Payment

4.1 All prices displayed on the Website are in USD and include the cost of the flowers, packaging, and basic delivery within the Service Areas. Additional fees may apply for expedited delivery, remote delivery locations, customs duties, taxes, or other services (e.g., gift wrapping), which will be clearly indicated during the checkout process.

4.1.1 Currency and Exchange Rate. In addition to the USD pricing specified in Section 4.1, the Website may display prices in other currencies for reference only. The reference prices are converted based on the official exchange rate on the day of display and are for informational purposes only; the actual amount charged for your Order shall be in USD and calculated based on the exchange rate at the time of payment. You acknowledge and agree that exchange rates are subject to fluctuations, and we shall not be liable for any losses or additional costs incurred due to exchange rate changes between the time of Order placement and payment settlement. To avoid disputes arising from exchange rate fluctuations, we may, at our sole discretion, include an exchange rate disclaimer clause in your Order, which means any reduction in our sales revenue or increase in procurement costs calculated in USD due to exchange rate fluctuations shall be borne by you at the time of performance and settlement.

4.1.2 Currency Conversion Fees. If your payment method uses a currency other than USD, your bank or payment provider may charge a currency conversion fee. This fee is solely your responsibility, and we do not receive any portion of this fee, nor do we have the authority to waive or reduce such fees. You agree to bear all currency conversion fees associated with your payment for Orders or Service Subscriptions.

4.2 We reserve the right to modify prices at any time, without prior notice. However, the price charged for your Order will be the price displayed on the Website at the time you place the Order, unless there is a typographical error or other mistake in the pricing.

4.3 You agree to pay for all Orders placed through your Account, including all applicable fees, taxes, and duties. Payment must be made using one of the payment methods accepted on the Website (e.g., credit card, debit card, PayPal). You represent and warrant that you have the authority to use the selected payment method, and that the payment information provided is accurate and complete.

4.4 If a payment is rejected or fails to process, we may suspend or cancel your Order without prior notice. You agree to resolve any payment issues promptly and to pay any additional fees incurred due to failed payments (e.g., bank fees).

4.5 Customs duties, import taxes, and other fees imposed by the destination country or region are the sole responsibility of you or the recipient. We do not collect these fees on behalf of the relevant authorities, and you agree to indemnify us against any claims, penalties, or costs arising from non-payment of these fees.

4.6 Service Subscriptions. If you purchase a subscription for recurring deliveries or other ongoing services (a “Service Subscription”), you hereby authorize us and our service providers to charge your credit card or other selected payment method for the applicable amounts at the intervals specified on our Service (or approximately those intervals, to account for holidays and other irregularities). This authorization shall remain in effect until the end of your Service Subscription period, or indefinitely if you purchase an open-ended Service Subscription. If your credit card expires, is canceled, exceeds its limit, or is declined for any other reason, we will not continue to deliver bouquets or renew your Service Subscription. We may, but are not obligated to, contact you to notify you of such payment issues.

When you purchase a Service Subscription, you may designate the delivery frequency for specific products. For pre-paid Service Subscriptions, you may determine the total pre-paid period (e.g., a three (3)-month subscription with one delivery per month, or a one (1)-year subscription with four deliveries per year).

When you opt into a Service Subscription via the Website’s product page, your initial activating purchase is considered a single discounted order and is not affiliated with your recurring subscription deliveries. Your first subscription order will arrive approximately one month after the delivery date of your activating purchase.

Upon the expiration of the pre-paid period of your Service Subscription, your subscription will automatically renew at the frequency specified on your subscription page (or monthly if no frequency is designated). You will be charged the applicable subscription and delivery fees upon each renewal until you cancel your subscription or we terminate it. You may cancel your Service Subscription at any time by emailing orders@florasay.store or using the “Manage Subscription” feature in your Account settings.

We reserve the right to adjust the pricing of any Service Subscription in any manner and at any time, in our sole and absolute discretion. Unless otherwise expressly provided in these Terms, any price changes to your Service Subscription will take effect on your next renewal date.

4.7 Gift Cards and Coupons. Gift cards and coupons issued or sold through the Website are subject to the following rules: (a) Gift cards and coupons are valid only for purchases of products and services on the Website within the validity period indicated on the card or coupon, and cannot be exchanged for cash, refunded, or used for partial redemption with change. (b) Gift cards and coupons cannot be stacked with other promotions unless explicitly stated. (c) You are solely responsible for the safekeeping of gift cards; we will not reissue lost, stolen, or expired gift cards. (d) Coupons are subject to specific usage restrictions (e.g., applicable to specific orders, service areas, or order amounts), which will be clearly indicated when the coupon is issued. Expired coupons will automatically become invalid without any compensation. (e) Gift cards and coupons cannot be used to pay for expedited delivery fees, customs duties, import taxes, or other additional fees unless explicitly stated.

5. Returns, Refunds, and Cancellations

5.1 Due to the perishable nature of flowers, we do not offer refunds or returns for Orders that have been delivered, unless the flowers are damaged or defective at the time of delivery. To qualify for a refund or replacement, you must notify us within 24 hours of delivery, provide clear photos or videos of the damaged or defective flowers, and provide the Order number.

5.2 We will review your claim and, at our sole discretion, offer a refund, replacement, or store credit. Refunds will be processed using the original payment method and may take 3-7 business days to reflect in your account, depending on your bank or payment provider.

5.3 You may cancel an Order up to 48 hours before the scheduled delivery time, subject to a cancellation fee of 0% of the Order total (or a minimum fee of zero), which will be deducted from your refund. Orders canceled less than 48 hours before the scheduled delivery time are not eligible for a refund, unless we are unable to deliver the Order due to circumstances within our control.

5.4 If an Order is undeliverable due to incorrect delivery information, the recipient being unavailable, or other reasons beyond our control, we will attempt to contact you or the recipient to resolve the issue. If delivery cannot be completed after reasonable attempts, we may cancel the Order and issue a refund (less any applicable delivery and handling fees).

6. Data Protection and Privacy

6.1 We are committed to protecting your personal data and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union (EU) and European Economic Area (EEA), and other relevant regional privacy laws (e.g., CCPA for users in California, USA). Our Privacy Policy explains how we collect, use, store, and transfer your personal data, including your rights as a data subject.

6.2 By using the Website and Services, you consent to the collection and processing of your personal data as described in our Privacy Policy. You acknowledge that cross-border data transfers may occur (e.g., between our servers and logistics partners in different countries), and we will ensure that such transfers comply with applicable data protection laws, including using standard contract terms (SCCs) for transfers to countries not deemed to provide adequate data protection by the EU.

6.3 You have the right to access, correct, delete, or restrict the processing of your personal data, as well as the right to data portability and to object to certain data processing activities, in accordance with applicable data protection laws. To exercise these rights, please contact us using the contact information provided below.

7. Intellectual Property Rights

7.1 All intellectual property rights in the Website, including but not limited to trademarks, logos, copyrights, patents, and trade secrets, are owned by us or our licensors. You may not use, copy, reproduce, distribute, modify, or create derivative works of any part of the Website or its content without our prior written permission.

7.2 Any content you submit to the Website, including but not limited to stories, reviews, comments, photos, videos, or other materials (collectively, “User Content”) remains your property, but you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, distribute, display, modify, adapt, and promote such User Content for the purpose of operating, marketing, and improving the Website and our cross-border flower delivery Services. This license includes the right to use your User Content in connection with our brand, products, and services, including but not limited to social media promotions, website displays, and marketing materials.This license also includes the right to sublicense third parties to use the User Content for the purposes specified in this Section, provided that such third parties shall retain your author attribution (e.g., username or real name as displayed on your Account) when using the User Content, in line with the principle of retaining the author’s identity in copyright authorization.

7.3 You represent and warrant that: (a) you own all intellectual property rights to the User Content, or have obtained all necessary permissions, licenses, and consents from third parties to submit the User Content and grant the license set forth in Section 7.2; (b) the User Content does not infringe on the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party; (c) the User Content is not false, misleading, defamatory, obscene, vulgar, harmful, offensive, discriminatory, or in violation of any applicable laws or regulations; (d) the User Content does not contain any viruses, malware, or other harmful code; and (e) the User Content does not promote illegal activities or violate these Terms.

7.4 We reserve the right to review, moderate, edit, or remove any User Content at any time, without prior notice, if we determine in our sole discretion that the User Content violates these Terms, is inappropriate, or may harm our Website, Services, or other users. We shall not be liable to you or any third party for any removal or modification of User Content.

7.5 You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, or expenses (including reasonable attorney’s fees) arising from any User Content you submit, including but not limited to claims of infringement (of intellectual property rights), defamation, or violation of privacy rights.

8. User Conduct

8.1 You agree to use the Website and Services in a lawful and responsible manner, and to comply with all applicable laws and regulations.

8.2 You shall not:

• Use the Website or Services for any fraudulent, illegal, or unauthorized purpose;
• Provide false or misleading information when creating an Account or placing an Order;
• Interfere with or disrupt the Website, its servers, or other users’ access to the Website;
• Attempt to gain unauthorized access to the Website, user accounts, or any confidential information;
• Use any automated tools (e.g., bots, scrapers) to access or collect data from the Website without our prior written permission;
• Infringe on the intellectual property rights of us or any third party;
• Engage in any conduct that is harmful, offensive, or discriminatory.

8.3 We reserve the right to take action against any User who violates this section, including suspending or terminating their Account, canceling their Orders, and pursuing legal remedies.

8.4 Prohibition on Resale. Without prejudice to Section 8.3, you shall not resell, transfer, or assign any of the Website’s Services, Orders, or Account rights to any third party, including but not limited to personal resale or commercial resale. If we determine that you have engaged in resale activities, we reserve the right to cancel relevant Orders, freeze or terminate your Account, and withhold any refunds. You shall bear all damages (including but not limited to brand damage, compliance risks, and financial losses) arising from your resale activities.

9. Limitation of Liability

9.1 To the maximum extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the Website or Services, including but not limited to damages for loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.

9.2 Our total liability to you for any claim arising from these Terms or the use of the Website or Services shall not exceed the total amount paid by you for the relevant Order.

9.3 We shall not be liable for any delays, non-delivery, or damages caused by factors beyond our control, including but not limited to: customs clearance delays, weather conditions, natural disasters, transportation disruptions, labor strikes, government regulations, or acts of terrorism.

9.4 In the event that you have a dispute with one or more other users of the website, you release Hong Kong Happythings Technology Co.,Ltd (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

10. Indemnification

You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, agents, and licensors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from: (a) your use of the Website or Services; (b) your violation of these Terms; (c) your User Content; (d) your breach of any representations or warranties in these Terms; (e) any third-party claims arising from your actions or inactions in connection with the Website or Services.

11. Third-Party Services

11.1 The Website may contain links to third-party websites, services, or products (e.g., payment processors, logistics providers). These links are provided for your convenience only, and we do not endorse or control these third-party services. You use third-party services at your own risk, and we shall not be liable for any loss or damage arising from your use of third-party services.

11.2 We may use third-party logistics partners to fulfill cross-border deliveries. You agree to comply with the terms and conditions of these logistics partners, and we shall not be liable for any acts or omissions of these third parties, except as explicitly provided in these Terms.

12. Governing Law and Dispute Resolution

12.1 These Terms shall be governed by and construed in accordance with the laws of Hong Kong SAR, without regard to its conflict of laws principles.

12.2 Any dispute, claim, or controversy arising out of or in connection with these Terms or the use of the Website or Services shall first be resolved through good-faith negotiation between you and us. If the dispute cannot be resolved through negotiation within 30 days, either party may submit the dispute to arbitration in Hong Kong SAR in accordance with the rules of HKIAC. The arbitration shall be conducted in Chinese/English, and the award shall be final and binding on both parties.

12.3 Nothing in this section shall prevent either party from seeking injunctive relief or other emergency remedies from a court of competent jurisdiction to protect its rights.

13. General Provisions

13.1 These Terms constitute the entire agreement between you and us with respect to your use of the Website and Services, and supersede all prior or contemporaneous agreements, representations, or understandings (whether oral or written).

13.2 If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

13.3 We may assign these Terms or any of our rights or obligations under these Terms to any third party without your prior consent. You may not assign these Terms or any of your rights or obligations under these Terms without our prior written consent.

13.4 Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other provision.

13.5 We may contact you regarding the Website, Services, or Orders using the contact information you provided (e.g., email, phone). You agree to receive such communications, unless you opt out in accordance with our Privacy Policy.

13.6 Notices and Service of Process. For the purpose of Section 13.5 and to ensure effective communication between both parties, the following rules shall apply to all notices and communications: (a) All notices, communications, or updates from us to you shall be sent via website announcements, Account messages, registered email address, or bound mobile phone number. A notice shall be deemed delivered when it is sent. (b) Any notices, claims, or communications from you to us must be submitted through our designated channels (e.g., customer service email, online customer service). Notices sent through other channels shall not be deemed valid. (c) If you change your contact information (e.g., email address, mobile phone number), you shall promptly update your Account information. You shall bear all responsibilities and losses arising from failure to receive notices due to outdated contact information.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms, the Website, or our Services, please contact us at:

Email: hkhappythings@163.com

Phone: +86 18603045196

Address: Room1508,15/F, Grand Plaza Office Tower 2, 625 Nathan Road, Mong Kok, Kowloon, Hong Kong

By using the Website or Services, you acknowledge that you have read, understood, and agreed to these Terms in full.

Hong Kong Happythings Technology Co., Ltd

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Thank you for your Cooperation and May you be surrounded by blossoms all the way through life’s journey! ❤️